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The car had an MOT and it passed
Moved over from Sytner, who were very disappointing. So far very happy with Barons. Major service booked later this week, fingers crossed.
Would have been 5 stars but the service contact seemed to be in a bad mood in the morning, but he was perfectly fine when picking up the car
Quality of service
The original oil level correction wasn't checked properly, requiring another visit.
No issues, Work was done as promised, and took the allotted time.
You used to give me free customer transfer as a service to customers. As single retired woman I need this and it would be nice to continue free at your discretion. Companies can pay!
The car service itself was carried out without issue and the staff I dealt with were all friendly, but read below...
I thought the CitNow video was great and they did the service really quickly
I love working with Barons and have never had a bad experience with any member of staff there. Keep it up!
Don't know how to fix it, asked for the car to remain for two weeks.
I cannot justify any stars to a company that fails to sell a new X5 to a customer that has previously purchased 6 cars from them. I have had to put 1 star to get this survey to send...
Individual attention and a good experience
There appears to be internal confusion between Servicing and Sales on what is or is not included in the "Service Pack". This has left me, the customer, in the middle thinking ive been mis-sold...
Price -tried to charge more than quoted. Claimed the quote was a mistake Time - agreed collection at 15:30. I had to call at 16:30 finally left at 17:50 Engine management light on after starting - new fuel filter, fuel lines needed bleeding
Good experience from Sales through to Workshops.
Nice and friendly staff.
Maddie is extra attentive
Really good experience with Barons. My car was ready on time, on budget and cleaned.
It was easy to book the car in on a convenient date. A loan car was offered and all work completed in one visit despite needing more time due to additional work found.
The BMW center in Germany was not helping the center in ash vale, therefore, I was without a car for 1 week. the service engineer Graham was good but he was let down by Germany support
Very satisfied - service was done very efficiently, and completed 40 mins ahead of prediction. Car was washed, hoovered and felt great to drive.
I would have said completely satisfied, however on this occasion they were unable to supply me with a loan car while mine was being serviced.
Fantastic service. Sales, finance staff go that extra mile to ensure you get the car that's right for you.
Barons did everything they said they would do in the time stated
Service could not have been better, Maddie kept me informed of progress with the repairs continuously
Extras to my service booking were added without issue
My service was completed efficiently and in good time.
Car delivered back np
Good service provided by pleasant staff. Kept me informed and carried out additional work without the need to go back for another visit.
Prompt service and friendly service advisers. Call out to Ben Sweeney here!
ease of engagement, quality of work done, good communication
See the above explaination. Despite the issues with Barons, the bodyshop that did the work were incredibly customer focused, went out of their way to assist, and have completed the work to a high standard. Rainbow Bodyshops, Farnborough.
As per question 1. Love my car, you fixed it and gave me small discount for all issues, but you can definitely improve your service
Always reliable and courteous
Polite and courteous even when busy.
The customer service especially its delivery was up to standard. The focus is not solely on delivering the best for the customer but on what the firm is willing to deliver.
Great service and advice while purchasing however during delivery of the car we received limited advice about some of the technical and operational aspects of the car. There are many exciting and new aspects to this car, now having to read the manual
Easy to deal with, and staff were helpful, professional and polite
At least the car was cleaned and delivered back and that's about all I can say.
I was very satisfied with the service. However when booking the service I was informed that it would take about 1.5 hours and in reality it took abut 3 hours . This was particularly annoying as I had opted to wait for the service on the basis of
Cause I was satisfied.
Faultless service and excellent professional but friendly attitude.
Service completed on time.
Tol class service. I would have liked the interior to be cleaned better post servicing though it was complimentary I think.
Work, costs and timing is as advised before hand.
The experience was ok, however I have given a 5 as I know how important these surveys are to the Dealer. I was surprised there was no timed appointment and by the lack of digital interaction, with iPads and a Video Health Check.It felted dated
I've felt the aftersales team as a whole need to be more customer focused. I've had to chase works that were being done on my car and never received updates from anyone in the Service department in Ash Vale.
Great service from Barons. Bought two vehicles from them in 10 months. The presentation of the new vehicle was a bit of a let down, also lack of knowledge regarding rev limit on run in service for the m car. One said I could red line the car!!
Very customer friendly and relaxing service - obviously out to make sales but not at the expense of being pushy or making the customer feeling out of control
completely satisfied as shown.
Work was carried out efficiently and the staff were polite and professional. Although windows were smeared and I needed to clean them when I got home.
Service Advisor was fantastic
Very friendly kept me informed about my appointment
Simon was a super star, really helped me get what I wanted and with minimum fuss. No pushy sales tactics. An absolute gentleman
Mot carried out quickly, car came back cleaned
The person dealing with my car didn't let me know until quite late the next day that there was going to be a delay replacing the tyre, as the tyre-fitter was off sick. Lack of communication is not a good service standard.
Everything went according to plan, car picked up as arranged, reminder previous day of appointment, and delivered back as planned.
Recall for EGR Cooler replacement. All done on time with new loan car. I had booked an auto but the booking was made well in advance and this car was sold so a manual was provided.
Very competent and timely service, full explanation of the procedure, all questions answered fully
Everything was handled professionally. Staff were switched on
Prompt no quibble response
Slightly irritated that I have to book so far in advance to either have a courtesy vehicle or a collection and return whilst my car is in Barons' workshop.
Easy to arrange and all completed on timely manner
Very pleasant and easy to deal with The car was washed and was the best wash it's ever had whilst in the garage very good
Call centre staff quickly able to offer dates for repair v local garage inability to offer any dates within weeks. Ashvale service team friendly and efficient plus option to work in refurbed waiting area.
Basic service, no complaints. Would have got 5 stars if had been able to answer a couple of other questions about my car.
The service was good and the car was cleaned at no cost. The only reservation was the BMW symbol was damaged when the car was cleaned.
Some lack of communication on the day with the Sales Advisor appointed to deal with my MOT and service concerning the collection of my car.
I was disappointed to get my car back in a worse state than when I took it in to get the problem fixed. I wasn't called to get my car back and went at the very end of the day myself for an update.
Was kept informed of how everything was going
As far as I can tell, all the the work on my car was carried out to schedule and to a high technical standard. In addition, the car was given a good clean inside & outside. It was a pleasure to drive it away,
Because I was completely satisfied! :-)
Rattle in driver's window 10 times worse than it was ! I can't tell it the glovebox rattle has been cured because the window is making so much racket
Reception staff were very helpful. I was emotional due to bereavements and the lady was very kind and got me a coffee - decaffeinated was requested and found (unlike the Reading garage who haven't got any in despite me giving them feedback!).
EVerything went well, however, would have appreciated if I was told what would be done to my car as part of the recal
Recall issue with the car is unresolved and no communication provided on the status until we arrived to collect the car, having been told it was ready. We returned immediately on realising the issue was not fixed.
Other manufacturers drop you off and pick you up at your place of work I gather, one way is often inconvenient and a bit odd...
The only thing that let my experience down was that I had booked the service 2 months in advance together with an automatic courtesy car. I was given a manual!,
As you may know, a very positive experience was spoilt when I couldn't find where you'd put the locking wheel nut key. In future, it would be much appreciated if you would replace it in the correct location where you found it.
Job got sorted quickly
Car was booked in for smart repair Did not get call back for date to booked in but very unusual for Kerry welch
great service, keen to make the deal work without being over the top. Very professional salesmanship!
Generally satisfied. Work was timely and under the quotation provided. Drop off and collection were both completed with 5-10mins max which was great.
The staff made the difference.
Service was completed as planned and a few extras checked for which I was thankful. Unfortunately there was confusion on my booking, communication was poor on the day and the car was returned without a good clean.
Service was friendly helpful and efficent.
Courtesy car was absolutely filthy inside and out. Took a week to complete work, of which 90% of this was waiting for parts. No proper follow up about after care of the new fitted parts, everything seemed rushed.
The actual service from Georgie (customer advisor), the BMW technician working on my car and reception was brilliant.
kept me informed - mot while I waited - finished sooner than indicated - ie over delivered -and close out explanation of checks done etc was helpful. Also comfortable waiting area - with tea/coffee, papers and wifi.
The pick up/drop off service was useful and the work done was well explained. The prices were high, but this appears to be a BMW-wide trait. Could introduce service videos, which other manufacturers already do.
The first time that I have had a BMW serviced. Everything was straightforward and simple.
I was offered a service for my car to be picked up and collected, which made life a lot easier, the works was all done and the car came back earlier than i exected.
I highlighted a problem with my tyres on the Monday at my service. They said they had checked them over and wasn't a problem. When I left the showroom the issue was still there. We re-booked another appointment, and when I arrived you cancelled it.
Although the service is normally good, the car was kept for longer than planned, because the parts were not available. One part of the repair was the planned recall, and they didn't even do that in the planned timescale.
Barons were better than the previous dealer I went to who was awful (their Google reviews echo this sentiment). Barons SA was polite and efficient but there was an issue that needed escalating to the Service Manager to get resolved.
No need to gush! It was a professional level experience and a very satisfactory one.
Had a major service, childcare didn't allow me to take car to Barons, so they picked it up from my house and then delivered it back, once work had been completed. Good communication and no fuss.
good communication and did what they said they would do.
everything completed ok
No hassle, courtesy car ready and waiting, work completed on time.
Totally carefree service arrangement suited to my availability with progress reports
The work carried out on my car was negligent and put my life at serious risk. After having work carried out on my rear suspension less than 48 hours later all wheel nuts were missing or sheered on my back wheel. This occurred on the m69
I have been having my X5s serviced there for nearly 20 years, friendly, efficient service and great people
Delighted in every way so that is why I scored 10. This should be self evident!
The salesman was patient and helpful during the test drive and explained everything clearly. He didn't put any pressure on us to buy and explained the options.
Thought I had understood the deal and sorted with the salesman and then the waters were muddied by the business manager who caused some confusion.
The service we received from Lee Mackel And his colleagues was excellent from start to finish.
Friendly staff, no pressure and good deals done quickly
Freddie Staines made the process very easy and enjoyable , a big thank you to him
love the car, safety as well
Great sales person.
Everyone was very friendly
It's a nice bright welcoming showroom with professional and happy staff
The experience was exceptional.
The Motability salesman was knowledgeable and very helpful.
Once again first class service and attention to detail took time to show how new items on model worked as different from previous model.
I really rate Barons and have been buying BMWs from them for years. Great service.
Frustration with the car electronic systems.
Delivery was on time, experience was not too long so all in all excellent.
Service, contact, interpersonal skills toward my whole family and good coffee all made the whole experience a pleasure
Friendly staff,flexible to needs,nice showroom and facilities
Everything was perfect
I have bought several cars from Barons over the years and I will keep going back as I feel I am treated fairly and that my custom is always valued
Knowledgeable, friendly staff. Great product knowledge, extremely helpful. Wonderful showroom.
Was expecting handover of an m car to be a bit more special but none the less very good and happy with the service.
The salesman (Nick Dempsey) was helpful, knowledgeable and didn't pressure me into a sale.
Overall process is not designed to work seamless with BMW finance
My only complaint is the key card wasn't with the car and there was no parts centre for accessories
Freddie at Farnborough was excellent in helping me sort out my mobility car
Setting up the car took ages in the showroom, in the end it took 4 BMW people to set up airplay and connected drive
Got the car I wanted for a competitive price
No pressure - Was able to take a couple of cars for a weekend test. We get a chance to see how it all works, day and night. Ialso went into Audi but they couldn't give me anything unless i was with someone...REALLY
Great car, made to feel special when collected car, able to collect at a time convenient to us (early evening)
Very clean and friendly location. Parking on site for customers is plentifull
Louis was great!
Nice touch having the car unveiled in a special area in front of you